Refund & Return Policy

Shipping Policy

At Aura Gems, we take great care in packing and shipping our products to ensure they reach you safely. We work with reputed national courier partners to deliver orders reliably.

  • Orders are usually dispatched within 1–3 business days after order confirmation, unless there are unforeseen circumstances.

  • Bulk orders may follow separate processing timelines.

  • Standard delivery typically takes 5–10 business days, depending on your location and courier service.

Once your order is shipped, you will receive a shipping confirmation email containing the tracking details.

To avoid delivery issues, please ensure that your shipping address, phone number, and pin code are accurate before placing your order.

Return & Refund Policy

No-Return Policy

We currently do not accept general returns once an order has been delivered.

Refunds

  • Approved refunds will be credited to the original mode of payment within 10–15 business days, depending on your bank or payment provider.

  • Shipping charges are non-refundable.

Damaged or Incorrect Products

We will gladly assist you if:

  • You receive a damaged product, or

  • You receive an incorrect product

Important Conditions

  • Please record an unboxing video at the time of delivery.

  • Claims for damaged items cannot be processed without an unboxing video.

  • Products that have been opened, used, or tampered with are not eligible for return or refund.

Resolution

  • Damaged products, once verified, will be replaced within 10 days.

  • Refunds or replacements are processed only after verification of images and videos.

Reporting an Issue

To report a damaged or incorrect product, please contact us within 24 hours of delivery with the following:

  • Order number

  • Clear images of the product

  • Unboxing video

Email: info@auragems.in

Requests received after 24 hours of delivery may not be eligible for review.

Shipping Charges

  • Shipping costs are non-refundable.

  • Any approved refund will be processed after deducting shipping or return shipping charges, where applicable.

Final Note

We strive to provide the best experience possible and are always willing to resolve issues caused due to shipping or fulfillment errors on our part. Your satisfaction matters to us.